Lifescience Products Ltd is committed to protecting the privacy of our customers. Below you will find details about the information we collect, how we use it and how we keep it protected. If you have any questions, please contact us by emailing firstname.lastname@example.org.
1. Information we collect
This notice applies to all information collected or submitted on www.lifescience.co.uk and all subsidiary websites (www.plumbingking.co.uk). We collect this information in order to process sales, respond to enquiries, provide services or for technical reasons. Personally identifiable information we may collect includes:
Name and job title
Contact information (including email address and/or phone numbers)
Demographic information such as postcode, preferences and interests
Non-personally identifiable information we may collect includes:
The type of device you are using to view the website
Anonymous usage statistics
Anonymous information, such as your internet service provider, IP address and internet browsing software, collected by our website
“Cookies,” which enables the website to remember your information if you return to the site, such as to keep you logged in or to remember your login credentials if you return to the site. When placing an order on our websites you will be presented with a tick box opt in consenting to your data being stored in our offline database. By ticking the box you are allowing us to collect data for our internal use only. This may include sending periodic reminder letters for products which require replacement parts, including filter cartridges. If you fail to tick this box it will prevent us from sending reminders and make ordering replacement parts less convenient. For all customers placing orders online some contact information will be stored and retained in accordance with accountancy practices for a duration as required by law. Thereafter the information that is retained will be subject to review (many of the products we supply require replacement parts so information may need to be retained due to continued interest). All payments are processed through Worldpay – sensitive payment details including credit/debit card details are never retained.
2. Visitors to our websites
When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out the number of visitors to the various parts of the site. This information is only processed in a way which keeps the user anonymous. We do not make, and do not allow Google to make, any attempt to find the identity of those visiting our website. If we do want to collect personally identifiable information through our website, we will be transparent. It will be made clear whenever we collect personal information.
We use the following types of cookies on our website:
Google Analytics cookies:
These cookies collect information about how visitors use a website e.g. which pages visitors go to most often. These cookies do not collect information that identifies a visitor but provide a free web analytics service to website owners.
You may choose to block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you delete or refuse to accept cookies you might not be able to use all of the features we offer, you may not be able to store your preferences and some of our pages might not display properly. By clicking on the “Accept Cookies” tab on the cookie pop-up bar or by continuing to use our websites, we deem you have provided your consent to the use of the above named cookies.
3. How we use your information
We so not sell, distribute or lease your personal information to any third party unless it’s necessary to complete the functions of the web site. When you email us, we will use your email address only for the purpose of responding to you. When phone enquiries are received information will only be kept as a record of the conversation to aid future calls. All contact information provided is stored on an offline secure database, which is only accessible to employees of Lifescience Products Ltd. Sometimes we may use anonymous information about your use of our site in combination with other users’ usage to make decisions about the contents and design of the web site. We may disclose your information in response to court orders, or other legal process, or to establish or exercise our legal rights or to defend against legal claims.
We may disclose your information when we believe it necessary or desirable in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our policies, and/or to protect our rights and property. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.
4. Data security
We are committed to ensuring that your information is secure. We will never provide access to our database to any third party, except to the extent necessary to conduct the operations of the web site.
We cannot ensure or warrant the security of any information you transmit to us or guarantee that your information on our web site may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as contact form credentials) on our contact form, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.
5. Access to Personal Information
To access the information we hold on you, you will need to put your request in writing. You will need to provide us with information to enable us to identify you and validate your request. You will also need to tell us what kind of information you are requesting to enable us to locate the information. Please send requests to the address found on our Contact page.
Proof of identity
When we receive a request for information, we must verify the identity of the person requesting the information. We will require proof of identity including:
Your full name
And at least two of the following forms of ID:
Current UK/EEA passport
UK photocard driving licence (full or provisional)
Firearms licence/shotgun certificate
EEA national identity card
Full UK paper driving licence
State benefits entitlement document*
State pension entitlement document*
HMRC tax credit document*
Local authority benefit document*
State/local authority educational grant document*
HMRC tax notification document
Disabled driver’s pass
Financial statement issued by bank, building society or credit card company
Judiciary document such as a notice of hearing, summons or court order+
Utility bill for supply of gas, electric, water or telephone landline+
Most recent mortgage statement
Most recent council tax bill/demand or statement
Current council rent card
Current council tenancy agreement
Building society passbook which shows a transaction in the last three months and your address
* Must be the most recently issued and less than 12 months old.
+ Must be the most recently issued and less than three months old (except water bills – less than 12 months old).
We will accept copies of these documents. However, we reserve the right to ask for originals if photocopies are not of a good quality. A ‘reasonable fee’ will be charged when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information.
6. Changes to this policy
7. Links to other web sites
Our websites may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
8. Data supplied to us by a third party data supplier
Lifescience Products Ltd uses data supplied by a third party agency for marketing of our products or services to named individuals working for contractors and consulting engineers, who are in roles likely to require those products or services. The agency used is a member of the Direct Marketing Association and adheres to a code which sets higher standards than the law requires for data protection.
Contact from Lifescience Products Ltd may be by phone, email or post and personal data includes basic information including: place of work, name, job title, business telephone number, business email address, their role within their organisation and who their colleagues are.
Lifescience Products has a legitimate interest in processing this data to meet the objectives of its business. It ensures any marketing is targeted, that we do not need to use a more broadcast approach and that those contacted are corporate subscribers who are decision makers specific to our line of business.